Our privacy policy

This is the privacy notice of Resolute Estates Ltd. In this document, "we", "our", or "us" refer to Resolute Estates Ltd. We have a trading division named Luvli Homes. The content of this policy also refers to that division.

We are company number 09050792 registered in UK.

Our registered office is at 19, Camelia Close, Norwich, NR9 3FL, United Kingdom.


  1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you ("personal information") and information that could not. In the context of the law and this notice, "process" means collect, store, transfer, use or otherwise act on information.
  2. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
  3. Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporates the EU General Data Protection Regulation (GDPR).
  4. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
  5. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through us.

Personal information that we may process

In the act, the term "process" includes data which passes through any computer system, including, of course, ours.

In the course of business it is therefore inevitable that we process your personal data of every kind, on every occasion when we communicate with you or you with us.

We may also obtain data from a third party which includes data which is technically your personal data.

We may also obtain data through research, enquiries and investigation. This data is already in the public domain. Accordingly, if it includes your private data, we are under no obligation to treat it differently from any other data which is already in the public domain.

We may process your personal data if you have a personal or business connection with any of our clients. For example, you may be a business partner, other adviser, supplier or transaction counter party.

The bases on which we process information about you

6.  Information we process because we have a contractual obligation to you

We process your personal information because:

  • we are discussing together some contract or prospective contract for our mutual advantage;
  • we have some mutual interest relating broadly to land or property;
  • we have obtained your personal information among other information either through research or accident, in connection with our business or the affairs of some other person;

We process this information on the basis that it is necessary and reasonable to do so in the conduct of our business.

7.  Information we process with your consent

On no account do we intentionally use your personal information for any purpose for the benefit of any marketing organisation which does, or might use your information in its own business. Unfortunately, we cannot exclude the possibility that providers of essential software services will take and use data from our website for their own purposes in ways which are not possible for us to control on a day-to-day basis.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

We may aggregate your personal information in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

We do not use your information in any way that would identify you personally unless your personal identification is essential to the use for which we have obtained your information.

When we have obtained your information with your consent, we continue to process it on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

8. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

9. Data collected in connection with house purchase and sale

This paragraph refers only to data relating to your purchase and ongoing occupation of a Luvli Home (“House Data”). All such data is kept by us separately from any other personal data which may come to us for any other reason.

We collect House Data for the contractual and business reasons specified above, in this document.

We also retain House Data for up to 30 years in order to be able to continue to provide a service to you in connection with your purchase of a Luvli Home. This is not to be confused with any guarantee or warranty that we might have given. We simply wish to be able to contact you in future years in relation to any matter related to your home whenever we have information which may be important to you.

10. Communicating with you

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

11. Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.

12. Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Use of information we collect through automated systems when you visit our website

13. Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit a website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience, and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Our website uses third party cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

An example is that we use Google Analytics to measure the performance of our website.

We may use the information we obtain from your use of our cookies for the following purposes:

to improve the website's usability;

to analyse your use of our website;

to provide certain interactive functionality, such as remembering your answers to previous questions on a multi-page questionnaire.

Most of browsers allow you to refuse to accept cookies, and to delete ones that have been placed on your computer.

If you do not want us to use cookies, you may disable their use in your browser. However, if you do so then please note that you may not be able to use all the features on our website.

Management of your information

14. Access to your personal information

14.1 At any time you may review or update personally identifiable information that you have submitted to us through our website by contacting us.[Link to: R000: Contact us]

14.2 After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

14.3 If you wish to review or update personally identifiable information in our records generally, we shall be happy to search and provide to you all information associated specifically with your name. There will be a fee for this service.

15. Removal of your information

15.1 If you want us totally to remove personally identifiable information from our record, please contact us.   [Link to: R000: Contact us]

15.2 When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

16. How you can complain

16.1 If you are not happy with our privacy policy or if you have any complaint then you should tell us by email. Our address is support@resoluteestates.co.uk 

16.2 If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

16.3 If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at https://ico.org.uk/make-a-complaint

17. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information, along with much other data, for six years for these reasons:

17.1 for accounting and taxation purposes;

17.2 to provide evidence if required in connection with a legal claim;

17.3 for any other reason where the law provides a six years limitation period;

If any event occurs which requires us lawfully to continue to retain data beyond that period, then we may do so.

18. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us. [Link to R000: Contact ]